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If you live in the Metro Area, expect little to no signal from 9am to 5pm, specially 11am to 2pm. There is nothing you can do, there is nothing Liberty will do. Claro is worse. Optico Fiber is expanding slower than the speed at which tectonic plates drift. Good luck....
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#1384282
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The worest customer services i have ever had in my life. Before we moved we called liberty to set appointments to do a transter. The installers never showed up or called us and we just wasted 8 days as they keep rescheduling us promising us they will be thier for sure...
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1.0
#1346770
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Complaint. On August 28th we went to Liberty in Aguadilla to return our cable boxes. We had no service since the hurricane. Just before we returned to PR after 10 months we were finally contacted to hook up the outside cables. I text back and said no because we already...
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2.2
Ponce, Ponce
#1346205
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Liberty Cable - Terrible

Servicio costoso y de baja calidad, el internet da problemas! Y la facturacion no te ajustan segun usastes y si lo hacen tienes que llamar varias veces. Caro y deficiente!!
1.4
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#1333444
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The internet service is always slow, or cutting off. And they charge you for false speed, they claim they are giving you. I'm paying for a miserable 8 mbps when in fact, they are actually giving me 3 mpbs. You call them up, they fix it, give it some time, then you're...
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1.2
#1269644
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Liberty Cable - 9 months with no service

I HAVE BEEN 9 MONTHS WITH NO SERVICE IN HOCONUCO BAJO PUERTO RICO. EVERYTIME I CALL THEM, I AM TOLD THAT THEY ARE HERE WORKING ON IT. I HAVE CALLED 3 TIMES. I DONT SEE YHEM ANYWHERE. IT REALLY SUCKS.
#1250975
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I have had no device for almost 8 months !!! I also have auto pay and liberty cable continues remove money from my account !!! Have to call every month to have the money returned. I didn't know if the money is being returned because I have not been reviving Bill's in...
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#1205622
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Since the last two months they have been telling me that they are working in my area, Haudimar beach apartments near jobos beach, Isabela and my service will be restored soon. They always say that my service will be restored soon but they never gave me an estimated...
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1.5
Hatillo, Hatillo
I liked
  • When they provided me their service
I didn't like
  • Are not fixing my service
#1176599
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(This is based on my exprience, so might be quite biased) I changed from Claro (previously known as Dlink) to Liberty Cablevision after an incident where a garbage truck ripped the internet cable apart in 2014. I got no internet about 1 month due to this. My mom called...
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Anonymous
William

I began to become sympathetic towards you until I read the final line of your complaint : "especially for gaming".How fortunate you are ever having service available at all co...

2.6
#1158366
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Liberty Cable - Lying to customers

Watchout with this company, they are lying to the ir customer to make the sales tben have you waiting for weeks for instalation. I asked tgem about Services before sign up.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Sabana Seca, Toa Baja
#1149543
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